Important Covid-19 Information for Customers
AWBS branches are now open to the public and our local delivery service is operating. Due to Covid-19 and Government guidelines, we have implemented measures and working practices to maintain social distancing and public safety, while providing as normal service as possible. You can read more about the measures we have taken below, if you have questions, please contact your local branch.
Our branches
All AWBS branches are open to the public. Visitor numbers to branches will be restricted to allow staff and customers to maintain social distancing wherever possible. Hand sanitiser and personal protective equipment has been provided for staff. Gloves and facemasks will be used where social distancing cannot be effectively maintained. We have intensified our cleaning regime for all areas of our business, including buildings, vehicles, and machinery.
Perspex screens will be installed at our service counters and access will be limited to one customer at a time in the building. Customers are encouraged to view products in our outdoor display areas while maintaining social distancing but the numbers at any one time will be restricted to provide safe space for all.
At the present time, we are operating with a slightly reduced team across all our branches. While we are pleased to be operating at near to normal capacity, customers should expect slightly longer delivery lead times and we ask for patience when visiting our branches as we control visitor numbers to protect safety.
We reserve the right to refuse entry to our branches, and will ask individuals to leave, if we believe that they are not following social distancing and safety measures or if we feel that their conduct is putting customers and staff in danger.
Purchasing from AWBS
Customers can purchase from AWBS in the following ways.
-
By telephone or email with collection in branch or distance delivery
-
In person at any of our branches. Customers are asked to pay by contactless or card wherever possible.
Our online store will remain CLOSED until further notice.
Customer safety
When visiting AWBS branches, customers are required to follow current Government safety, distancing, and personal protective equipment guidelines. Our staff will practice social distancing wherever possible and protective equipment has been provided to them. We are operating “distance deliveries” and signatures will not be required for goods.
Staff safety
staff have been fully briefed on the measures we are taking to protect them and our customers. Protective gloves, face masks, and hand sanitiser have been provided and regular handwashing is encouraged.
Customer deliveries
AWBS are operating “distance deliveries”, customers are not required to have any contact with our drivers. Customers will be contacted prior to their delivery and orders will left in a safe place at or in front of their address. Signatures will not be required for goods.
Our delivery drivers have been issued with protective gloves, face masks and hand sanitiser for their own safety and that of our customers. While we have taken appropriate steps to minimise customer contact, if our drivers do meet customers or the public while carrying out their duties, they will maintain social distancing.
If our drivers feel they cannot make a delivery, due to safety or social distancing concerns, we reserve the right to abort the delivery. In this event, customers will be contacted to make appropriate alternative delivery arrangements.
Customer collections
Customers who order goods for collection will be contacted to inform them when their order is ready for collection.